Reference

Terms & Conditions That Protect You

Before you open an account with ace123, these Terms & Conditions set out exactly what you agree to, what we commit to in return, and how the relationship…

Applies to all India accountsCovers deposits via UPI, Paytm, PhonePeGoverns game access and withdrawalsSubject to local law eligibilityUpdated with advance notice

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What These Terms Cover for India

ace123 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every interaction you have with ace123, from registering your account to making a deposit using UPI, Paytm, or PhonePe, to placing a wager on Football Strike or Street Racer. They govern withdrawal processing, account suspension, dispute resolution, and any promotional

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arrangement we run. Eligibility to access ace123 depends entirely on the laws applicable in your state or territory within India — it is your responsibility to confirm that access is lawful where you are. By continuing to use any part of this platform after a change
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to these terms, you accept the updated version. We aim to give you at least seven days' notice of material changes via the email address registered to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe a decision made under them was applied incorrectly to your account, our support team is ready to walk through…

Live Chat Start a live chat from inside your account dashboard at any time. A member of the team will pull up the relevant clause and explain how it applies to your specific situation, usually within a few minutes.

Email Support Send a detailed query to our support address — include your account ID and the clause number in question. We aim to respond within 24 hours with a written explanation you can keep for your records.

Help Centre Our Help Centre hosts plain-language summaries of each major section of these Terms & Conditions, searchable by topic — withdrawals, account access, disputes, and payment methods including Paytm and PhonePe.

HOW WE HANDLE YOUR DATA

Security, Data and Account Practices at ace123

These six areas explain how ace123 manages the commitments it makes inside these Terms & Conditions — from the data we hold to the steps you can take to update or close…

Data We Collect

When you register, we collect your name, contact details, and payment identifiers such as your UPI VPA or Paytm number. We hold only what is needed to operate your account and process transactions. No data is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies are opt-out — you can manage your cookie choices from the settings panel inside your account at any time.

Account Security

All ace123 accounts are protected by two-factor authentication during login and withdrawal. We flag unusual access patterns and may temporarily hold a withdrawal pending identity confirmation to keep your funds secure.

Data Retention

We retain your account data for as long as your account is active and for a period required by applicable financial regulations after closure. You may request a summary of data we hold by contacting support with your account ID.

Requesting Changes

To update your registered email, phone number, or linked UPI handle, submit a request through live chat with a valid identity document. Changes are processed within 48 hours and confirmed to your existing contact on file.

Account Closure

You may close your account at any time by contacting support via email. Any pending withdrawal to PhonePe or Paytm will be processed before closure is finalised. These Terms & Conditions govern any outstanding balances at the point of closure.

Common Questions About These Terms

Below are answers to the questions we receive most often about how these Terms & Conditions apply to your ace123 account. If your question is not covered here, reach out via live chat with the clause number you want clarified.

They apply to every person who opens or uses an ace123 account, regardless of which device they use. Access is permitted only where local law in your state or territory within India allows it — you confirm this when you register.

No. We aim to notify you at least seven days before any material change takes effect, using the email address on your account. Continuing to use the platform after the effective date means you accept the revised terms.

Your payment identifiers are retained for the period required by applicable financial regulations, then deleted. We do not store full bank account numbers — only the VPA or wallet reference needed to process your transactions.

Contact us via live chat or email, quoting your account ID and the clause you believe was applied incorrectly. We aim to acknowledge disputes within 24 hours and resolve them within five working days with a written outcome.

Yes. You must meet the minimum age required by the laws of your state or territory in India, and access must be lawful where you are located. These conditions are set out in clause 2 of the full Terms & Conditions document.

Yes. Every title in the ace123 lobby — including Cash or Crash, Bingo, Roulette, and our sportsbook markets — is covered by these Terms & Conditions. Game-specific rules are supplemental and must be read alongside these Terms.

Submit a data access request via email, including your account ID and a valid identity document. We will compile and send you a summary of personal data we hold within 30 days, in line with applicable data-protection law.

Terms & Conditions That Protect You

How to Reach Us About These Terms

Security, Data and Account Practices at ace123

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Account Closure

Common Questions About These Terms

01 Who do these Terms & Conditions apply to?

02 Can ace123 change these Terms & Conditions without telling me?

03 What happens to my UPI or Paytm details if I close my account?

04 How do I dispute a decision made under these Terms & Conditions?

05 Are there age or eligibility conditions in these Terms?

06 Do these Terms cover all games, including Cash or Crash and Bingo?

07 How can I get a copy of the data ace123 holds about me?

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